FAQ
General Info about Cloudbric
- ★ How can Cloudbric help against DDoS attacks, malware or viruses?
- Service Level Agreement (SLA)
- What measures can be taken by Cloudbric when direct attacks are made to the web server IP?
- I provide service using LB(ELB). How can I begin using Cloudbric?
- I'm using CDN and HTTP only. Can I use free SSL if I apply Cloudbric?
- Can Cloudbric be used with other WAF services like Cloudflare/Imperva/Scutum?
How does Cloudbric work
- How to Get Started with Cloudbric!
- Why should I use Cloudbric when my hosting services already provide website security?
- Cloudbric and OWASP
- Will Cloudbric work with other security options that I have in place?
- What differences are there between using Cloudbric and not using it?
- I want to use Google Search. Does Cloudbric block Google bots?
Troubleshooting
- How do I prevent ERR_TOO_MANY_REDIRECTS?
- I'm using CDN, and I've changed DNS information and now in the Protected status. However I cannot access the web server.
- I'm currently using CDN. When I entered the A record and CNAME to CDN's information, status has not changed from Pending state.
- My web server IP changed. How should I fix this?
- How do I set up my Mail server?
- What does “Disconnected" mean?
General Settings
- ★ How do I get SSL on my website?
- Cloudbric’s IP address version and log retention period
- How do I change my IDC?
- Whitelist Cloudbric IPs
- What is a TXT record?
- Access control feature priority
Changing DNS information
- What setting changes do I have to make when using ELB/multi IPs?
- Is it possible to test the WAF before changing DNS Settings?
- I want to change website registration methods, what should I do?
- A beginner's guide to DNS
- Where to Change Your Nameserver if your Domain and Hosting Companies are Different
- What differences are there between changing a name server and an A record/CNAME?
Console & Dashboard & Report
- Is the monthly report free or charged?
- What functions are available when Bypass Mode is turned on?
- I've visited the website after applying Cloudbric, but the numbers in the dashboard have not changed.
- How to whitelist/blacklist IPs and IP ranges?
- What is redirection mode?
- What is the difference between visits and visitors?
Billing & Account Management
SSL
- I’m using custom SSL. Does the console have notification functions for when the SSL expiration date approaches?
- Does Cloudbric support wildcard SSL and multi-domain SSL?
- How much does Cloudbric’s SSL certificates cost?
- What SSL Protocol does Cloudbric support?
- How to upload custom SSL certificates?
- I don't see a lock icon/secure sign for HTTPS. Why?
SEO and Cloudbric
Partnership
Remote Access Solution
- [Administrator] How do I register as an Administrator?
- [Common] How do I use Remote Access Solution to work remotely, away from HQ?
- [Administrator] How do I access the Console?
- [Common] Where can I check my Partner Code?
- [Administrator] Can I register multiple users as Administrators?
- [General User] How do I register new users in my organization?
WAF Managed Service
- [AWS] What should I do if the resource associated with Web ACL is automatically disconnected?
- [AWS] Can I use a single AWS IAM user information to multiple Web ACLs?
- [AWS] Can AWS resource associate with multiple Web ACLs?
- [AWS] Can I still use the Cloudbric WMS service even though I am not an AWS user?
- [AWS] Is there a way to check the details of Cloudbric WMS's rules?
- [AWS] Is the AWS WAF plan included in the Cloudbric WMS plan?